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SAP SuccessFactors Review

In this SAP SuccessFactors review, we explore the myriad features and capabilities of SAP SuccessFactors, a top-tier Human Capital Management (HCM) platform. Designed to enhance HR efficiency across organizations, SAP SuccessFactors includes tools for managing payroll, performance, compliance, and talent. This in-depth review assesses both the strengths and limitations of the platform, providing essential insights to help you evaluate whether it meets your specific organizational requirements.

User Interface and User Experience

In this comprehensive review of SAP SuccessFactors, we critically evaluate the user interface (UI) and user experience (UX) of this prominent Human Capital Management (HCM) system. Understanding the strengths and potential limitations of these aspects is crucial for organizations considering SAP SuccessFactors as a solution for their HR management needs.

Intuitive Design

SAP SuccessFactors boasts a user-friendly interface designed to facilitate easy navigation through its extensive HR functionalities. The platform’s layout is straightforward, which helps reduce the learning curve for new users and speeds up the adoption process across various organizational levels. While the initial ease of use is a significant advantage, some users might find that this simplicity limits quick access to more advanced features, requiring deeper exploration or additional training.

SAP SuccessFactors Review: User Interface and User Experience

Customization and Personalization

A key strength of SAP SuccessFactors is its customizable nature, allowing users to modify dashboards and interfaces to align with their specific operational needs. This personalization capability enhances user engagement by ensuring that relevant tools and data are readily accessible. However, the depth of customization options can be overwhelming for users not accustomed to such flexibility, potentially leading to a paradox of choice where too many options complicate rather than simplify user interactions.

Mobile Responsiveness and Accessibility

Recognizing the increasing need for mobile accessibility in today’s work environments, SAP SuccessFactors provides a robust mobile app that reflects the functionality of the desktop version. This ensures that users can manage HR tasks effectively while on the move. Despite its strengths, the mobile experience occasionally suffers from sluggishness and a less intuitive user interface compared to the desktop version, which could hinder productivity for remote or field employees.

Engagement and Interaction

SAP SuccessFactors aims to improve user engagement through interactive features like drag-and-drop functionality and real-time updates. These elements generally enhance the efficiency of routine tasks and overall data management. However, it’s important to note that if not well-managed, the interface can become cluttered, leading to a potentially confusing user experience that detracts from the system’s usability.

Pros and Cons

Before deciding if SAP SuccessFactors is the right HCM system for your organization, it’s important to weigh its advantages and challenges. Below, we detail the significant pros and cons of the system’s user interface and user experience, providing a balanced view to help inform your decision.

Pros of SAP SuccessFactors User Interface and User Experience

  • Intuitive Design: Facilitates ease of use and rapid adoption, reducing the need for extensive training.
  • Customization: Extensive options allow for significant tailoring to meet specific user and organizational needs.
  • Mobile Responsiveness: Effective management of HR functions across devices, supporting a flexible work environment.
  • Engagement Features: Interactive elements such as real-time updates and drag-and-drop functionality make the platform more engaging and less monotonous.

Cons of SAP SuccessFactors User Interface and User Experience

  • Complex Customization Options: While customization is a strength, the array of choices can overwhelm users and complicate the user experience.
  • Occasional Mobile Performance Issues: Users report that mobile responsiveness can be inconsistent, impacting user efficiency away from the office.
  • Interface Overload: The potential for a cluttered interface with too many interactive elements, which can confuse rather than streamline user activities.


SAP SuccessFactors’ UI and UX are crafted to support a wide range of business environments, aiming to streamline HR management and enhance operational efficiency. The platform excels in customization and user-friendly design but faces challenges in balancing simplicity with access to complex functionalities. This review highlights both the strengths and areas where improvements could boost user satisfaction and system effectiveness, offering a balanced perspective for businesses considering SAP SuccessFactors as their HCM solution.

Core HR Functions

In this section of our SAP SuccessFactors review, we delve into the core HR functions provided by the platform. Effective management of these fundamental human resources tasks is vital for the smooth operation of any organization. SAP SuccessFactors aims to streamline these processes through its comprehensive suite of features.

SAP SuccessFactors Review: Core HR Functions

Comprehensive Employee Information Management

One of the primary strengths of SAP SuccessFactors is its robust employee information management system. The platform allows for detailed recording and easy access to all employee data, including personal information, job histories, and benefits details. This centralization of data simplifies HR tasks like payroll processing, performance evaluations, and compliance reporting, making it easier for HR professionals to retrieve and manage employee information efficiently.

Onboarding and Offboarding Processes

SAP SuccessFactors facilitates streamlined onboarding and offboarding processes, enhancing the employee experience from hire to retire. The system automates many of the steps involved in these processes, such as document management, training schedules, and final settlements. This automation not only saves time but also ensures that all procedures are completed thoroughly and in compliance with organizational policies.

Time and Attendance Management

Accurate tracking of time and attendance is critical for workforce management and payroll accuracy. SAP SuccessFactors provides powerful tools that allow organizations to capture and analyze attendance data effectively. Features include automated time tracking, integration with payroll systems, and support for various attendance policies, which help maintain labor compliance and improve overall workforce management.

Benefits Administration

Managing employee benefits is a complex HR function that SAP SuccessFactors handles with ease. The platform offers a flexible benefits administration module that supports a wide range of benefits plans, including health insurance, retirement plans, and wellness programs. Its self-service portal enables employees to manage their benefits selections independently, which not only empowers them but also reduces the administrative burden on HR staff.

Compliance Management

Staying compliant with ever-changing labor laws and regulations is a constant challenge for HR departments. SAP SuccessFactors addresses this challenge by incorporating compliance features directly into its core HR functions. The platform updates regularly to reflect the latest legal requirements, helping organizations avoid costly legal penalties and maintain a good standing with regulatory bodies.

SAP SuccessFactors Review: Core HR Functions

Pros and Cons

To provide a balanced view, it’s essential to consider both the advantages and challenges of SAP SuccessFactors’ core HR functions.

Pros of SAP SuccessFactors Core HR Functions

  • Centralized Employee Data Management: Simplifies access and management of comprehensive employee records.
  • Automated Onboarding and Offboarding: Reduces manual processes and ensures consistent application of company policies.
  • Integrated Time Tracking: Links directly with payroll, enhancing accuracy and compliance.
  • Flexible Benefits Administration: Empowers employees with self-service capabilities while streamlining administrative tasks.

Cons of SAP SuccessFactors Core HR Functions

  • Complex System Configuration: Setting up and customizing the system to meet specific organizational needs can be time-consuming and complex.
  • User Interface Learning Curve: Some users may find the interface and multitude of features overwhelming, requiring significant training to navigate effectively.
  • Dependence on System Updates: While regular updates are beneficial for compliance, they can occasionally disrupt workflows if not managed properly.


The core HR functions offered by SAP SuccessFactors are robust and designed to streamline and optimize the essential tasks of human resources management. While the platform is powerful and capable of transforming HR operations, the complexity and need for regular updates require organizations to invest in training and change management to fully leverage its capabilities. This detailed evaluation helps businesses understand the comprehensive features of SAP SuccessFactors and how they can enhance their HR operations.

Payroll Management

In this segment of our SAP SuccessFactors review, we explore the platform’s capabilities in managing one of the most critical functions for any business: payroll management. SAP SuccessFactors aims to streamline this essential process with its integrated solutions, providing accuracy and compliance in the complex world of payroll.

SAP SuccessFactors Review: Payroll Management

Integrated Payroll System

SAP SuccessFactors offers an integrated payroll system designed to manage payroll processes efficiently across global markets. This system supports a wide range of payroll needs, from basic salary calculations to complex configurations for different countries, accommodating varying tax laws and benefits requirements. The integration with other core HR functions ensures seamless data flow, reducing errors and enhancing the accuracy of payroll calculations.

Automation and Accuracy

A standout feature of SAP SuccessFactors payroll management is its high level of automation. The platform automates key payroll processes such as tax calculations, deductions, and payroll compliance reports, minimizing the risk of errors and saving significant administrative time. Additionally, SAP SuccessFactors provides real-time validation of payroll data, allowing HR professionals to catch and correct errors promptly before processing the final payments.

Compliance Management

Ensuring compliance with local and international payroll regulations is critical for any organization. SAP SuccessFactors excels in this area by regularly updating its systems to reflect the latest tax and payroll legislation. This proactive approach to compliance helps organizations avoid potential fines and penalties, ensuring they meet regulatory standards in every region they operate.

Employee Self-Service Portal

The employee self-service portal within SAP SuccessFactors is a valuable tool for both HR departments and employees. It allows employees to access their pay slips, tax forms, and payroll history at any time. This transparency not only improves employee satisfaction but also reduces the administrative workload on HR departments by decreasing the number of inquiries and requests related to payroll issues.

SAP SuccessFactors Review: Payroll Management

Reporting and Analytics

SAP SuccessFactors offers comprehensive reporting and analytics tools that enable organizations to generate detailed payroll reports and gain insights into their payroll operations. These tools assist in strategic decision-making by providing data on payroll costs, trends, and anomalies. Effective use of these analytics can lead to better budgeting and more informed financial planning.

Pros and Cons

Understanding both the strengths and challenges of SAP SuccessFactors’ payroll management is crucial for organizations considering this system.

Pros of SAP SuccessFactors Payroll Management

  • Integrated Payroll System: Enhances efficiency by linking payroll with other HR functions.
  • High Automation: Reduces manual tasks and potential for errors in payroll calculations.
  • Strong Compliance Features: Regular updates ensure adherence to current tax laws and payroll regulations.
  • Employee Self-Service: Empowers employees by providing easy access to payroll information.

Cons of SAP SuccessFactors Payroll Management

  • Complex System Configuration: The initial setup and ongoing customization of the payroll system can be intricate and time-consuming.
  • Learning Curve: Some features may require a significant investment in training for HR staff to fully utilize the system’s capabilities.
  • Dependency on Updates: While necessary for compliance, frequent updates can disrupt established workflows if not managed properly.


SAP SuccessFactors’ payroll management capabilities are designed to handle complex payroll requirements efficiently and accurately. While the system offers powerful tools and features that can transform payroll operations, it also presents challenges in terms of complexity and the need for ongoing training. Organizations looking to implement SAP SuccessFactors should consider these factors to ensure they can fully leverage the platform’s potential for their payroll management needs.

Time and Attendance Tracking

In this part of our SAP SuccessFactors review, we evaluate the platform’s capabilities in managing time and attendance, which are crucial for efficient workforce management and accurate payroll processing.

SAP SuccessFactors Review: Time and Attendance Tracking

Accurate Time Recording

SAP SuccessFactors offers robust tools for time tracking, ensuring that all employee work hours are recorded accurately and efficiently. The system supports various methods for clocking in and out, including web-based time clocks, mobile apps, and physical time clock integration. This flexibility allows organizations to choose the method that best suits their operational needs and employee preferences, enhancing compliance with workplace policies and labor laws.

Seamless Integration with Payroll

One of the key benefits of SAP SuccessFactors’ time and attendance tracking is its seamless integration with the payroll system. This integration ensures that the data from time and attendance tracking flows directly into payroll calculations without the need for manual entry, reducing the risk of errors and ensuring that employees are paid correctly based on their actual working hours. This connection also simplifies the management of overtime, shift differentials, and other pay-related conditions.

Real-Time Attendance Monitoring

SAP SuccessFactors provides real-time monitoring of employee attendance, allowing managers to view attendance data as it is recorded. This capability is particularly useful for managing absenteeism and ensuring adequate staffing levels throughout the operational hours. Managers can receive alerts for unapproved absences or other anomalies, enabling them to respond quickly to potential issues that could affect productivity.

SAP SuccessFactors Review: Time and Attendance Tracking

Comprehensive Reporting and Analytics

The platform offers advanced reporting and analytics tools that allow HR professionals to generate detailed reports on time and attendance data. These reports can help identify trends, such as frequent absenteeism or habitual late arrivals, enabling organizations to address these issues proactively. The analytics can also assist in labor planning and help optimize workforce deployment based on historical attendance patterns.

Pros and Cons

To provide a balanced perspective, here are the key advantages and challenges associated with SAP SuccessFactors’ time and attendance tracking features.

Pros of SAP SuccessFactors Time and Attendance Tracking

  • Accurate Time Tracking: Ensures precise recording of work hours, reducing errors in payroll processing.
  • Seamless Payroll Integration: Automates the flow of time and attendance data into payroll, enhancing efficiency and accuracy.
  • Real-Time Monitoring: Enables immediate visibility into employee attendance, facilitating better workforce management.
  • Advanced Reporting Capabilities: Offers in-depth insights into attendance trends and operational needs, supporting strategic decision-making.

Cons of SAP SuccessFactors Time and Attendance Tracking

  • Complex System Setup: Configuring the time and attendance system to meet specific organizational needs can be complicated and time-consuming.
  • User Interface Learning Curve: Some users may find the interface for time tracking less intuitive, potentially requiring additional training for full utilization.
  • Dependence on Accurate Data Entry: While the system provides robust tools, its effectiveness is contingent on the accurate input of data by employees and managers.


SAP SuccessFactors’ time and attendance tracking functionalities provide comprehensive tools that can significantly enhance the management of workforce time data. The integration with payroll and real-time monitoring capabilities are particular strengths that can improve operational efficiency and compliance. However, the complexity of system configuration and the need for user training are important considerations for organizations looking to leverage these features effectively. This detailed examination helps businesses understand how SAP SuccessFactors can meet their time and attendance tracking needs within their broader HCM strategy.

Benefits Administration

In this segment of our SAP SuccessFactors review, we explore how the platform handles benefits administration, a critical aspect of HR management that impacts employee satisfaction and organizational compliance.

Streamlined Benefits Management

SAP SuccessFactors offers a comprehensive benefits administration module that simplifies the management of a wide array of employee benefits. From health insurance and retirement plans to wellness programs and other perks, the platform provides tools to efficiently set up and manage these programs. It supports multiple plan types and configurations, allowing HR professionals to tailor benefits packages to meet diverse employee needs and organizational goals.

Employee Self-Service Portal

A key feature of SAP SuccessFactors is its robust employee self-service portal, which empowers employees to manage their own benefits. Through the portal, employees can enroll in benefits, review their current elections, and make changes in response to life events such as marriage or the birth of a child. This self-service capability not only enhances employee engagement by giving them control over their benefits but also significantly reduces the administrative load on HR staff.

SAP SuccessFactors Review: Benefits Administration

Automation and Accuracy

SAP SuccessFactors automates many aspects of benefits administration, including eligibility checks, enrollment processes, and benefits calculations. This automation helps to minimize errors and ensure that benefits are administered consistently and in accordance with plan rules. The platform also integrates with external benefits providers, which facilitates accurate and timely data exchange and enhances overall benefits management efficiency.

Compliance Support

Managing compliance with various regulatory requirements is another strength of SAP SuccessFactors. The platform includes tools to help ensure that benefits programs comply with local and federal laws, including the Affordable Care Act (ACA) and other regulations. Regular updates help keep the system aligned with the latest legal changes, assisting organizations in maintaining compliance and avoiding potential penalties.

SAP SuccessFactors Review: Benefits Administration

Pros and Cons

To provide a comprehensive overview, here are the advantages and challenges of SAP SuccessFactors’ benefits administration capabilities.

Pros of SAP SuccessFactors Benefits Administration

  • Comprehensive Management: Enables efficient handling of a wide range of benefits packages, tailored to diverse employee needs.
  • Employee Self-Service: Reduces administrative tasks for HR and empowers employees with direct control over their benefits.
  • High Degree of Automation: Minimizes errors in benefits administration and ensures consistency and accuracy.
  • Strong Compliance Features: Helps organizations stay compliant with changing benefits regulations and laws.

Cons of SAP SuccessFactors Benefits Administration

  • Complexity in Setup and Customization: While powerful, the system can be complex to set up and customize to specific organizational requirements.
  • Learning Curve: The comprehensive nature of the tool may require significant training for both HR staff and employees to fully utilize its capabilities.
  • Dependence on Integration: Optimal performance relies on the seamless integration with external providers, which can be a challenge to manage effectively.


SAP SuccessFactors’ benefits administration module offers robust capabilities designed to streamline the complex processes associated with managing employee benefits. While the system provides significant automation and compliance support, its complexity and the need for thorough training should be considered by organizations looking to maximize its potential. This detailed examination provides a clear view of how SAP SuccessFactors can enhance the efficiency and effectiveness of benefits administration within an organization’s broader HR management strategy.

Performance Management

In this part of our SAP SuccessFactors review, we examine the platform’s performance management capabilities, a critical component for any organization looking to optimize employee performance and drive business success.

Comprehensive Performance Review System

SAP SuccessFactors offers a robust performance management system designed to support organizations in their efforts to evaluate and enhance employee performance. The platform facilitates the creation and management of performance review cycles, goal setting, and continuous feedback processes. It allows for both annual reviews and ongoing assessments, providing managers and employees with the tools they need to set clear objectives and track progress throughout the year.

SAP SuccessFactors Review: Performance Management

Goal Alignment and Tracking

A standout feature of SAP SuccessFactors is its ability to align employee goals with organizational objectives. The system enables managers and employees to collaboratively set and update goals, ensuring that individual efforts are directly contributing to the company’s broader strategic aims. This alignment is enhanced by real-time tracking capabilities, which allow for adjustments and redirection as business needs evolve.

360-Degree Feedback

SAP SuccessFactors supports a comprehensive 360-degree feedback process, allowing employees to receive performance feedback from peers, subordinates, and supervisors, in addition to self-assessments. This multi-source feedback is integral to providing a well-rounded view of an employee’s skills, behavior, and impact on the organization, fostering a more complete and balanced performance evaluation.

Development and Succession Planning

The platform integrates performance management with development and succession planning features, enabling organizations to identify talent and prepare for future leadership needs. SAP SuccessFactors helps HR teams and managers identify high-potential employees and create targeted development plans to prepare them for advancement, ensuring the organization’s leadership pipeline is robust and effective.

SAP SuccessFactors Review: Performance Management

Pros and Cons

To provide a balanced perspective, here are the advantages and challenges associated with SAP SuccessFactors’ performance management features.

Pros of SAP SuccessFactors Performance Management

  • Comprehensive Review Capabilities: Supports detailed performance evaluations with tools for annual and continuous assessments.
  • Goal Alignment: Enhances organizational coherence by aligning individual goals with company objectives.
  • 360-Degree Feedback: Offers a holistic approach to performance reviews, incorporating multiple perspectives.
  • Integrated Development Planning: Links performance outcomes with professional development opportunities, facilitating career growth and succession planning.

Cons of SAP SuccessFactors Performance Management

  • Complexity of Features: The breadth of features, while beneficial, can be complex to navigate and utilize effectively without proper training.
  • Resource Intensiveness: Implementing and maintaining an effective performance management system requires significant time and resources.
  • Dependence on User Engagement: The success of the system heavily relies on active participation from managers and employees, which can vary across organizations.


SAP SuccessFactors’ performance management module offers powerful tools designed to enhance the evaluation and development of employee performance. While the system provides extensive capabilities to support advanced performance management strategies, its complexity and the need for active user engagement are important considerations. Organizations looking to implement SAP SuccessFactors for performance management should be prepared to invest in training and to encourage widespread adoption to fully leverage the potential benefits. This detailed evaluation helps businesses understand how SAP SuccessFactors can meet their performance management needs within their broader HR strategy.

Talent Management and Recruiting

In this section of our SAP SuccessFactors review, we delve into the platform’s capabilities in talent management and recruiting. Effective talent management is essential for attracting, developing, and retaining the best employees, and SAP SuccessFactors offers a comprehensive suite of tools to support these critical HR functions.

SAP SuccessFactors Review: Talent Management and Recruiting

Integrated Talent Acquisition

SAP SuccessFactors provides an integrated approach to talent acquisition that encompasses the entire recruitment process from job postings to hiring. The system offers advanced recruiting tools designed to streamline sourcing, application tracking, and candidate management. With its intuitive user interface, recruiters can easily manage job requisitions, engage with candidates, and monitor recruitment metrics to ensure efficient hiring processes.

Comprehensive Candidate Management

A core component of SAP SuccessFactors’ talent management functionality is its candidate management system. This feature allows recruiters to maintain a database of candidate profiles, track their progress through the recruitment pipeline, and communicate directly with applicants. Integration with background check services and assessment tools further enhances the ability to select the right candidates for the right roles.

Seamless Onboarding Experience

Once candidates are selected, SAP SuccessFactors facilitates a smooth onboarding process, helping new hires feel welcomed and prepared from day one. The platform automates administrative tasks such as document management and training schedules, allowing HR teams to focus on creating a more engaging onboarding experience. Customizable onboarding portals can provide new employees with all the necessary information and resources, setting the stage for successful integration into the company.

SAP SuccessFactors Review: Talent Management and Recruiting

Development and Retention Strategies

SAP SuccessFactors excels in linking talent management with employee development and retention strategies. The system supports the creation of personalized development plans based on performance evaluations and career aspirations. By offering continuous learning opportunities and clear pathways for advancement, SAP SuccessFactors helps organizations nurture and retain top talent, reducing turnover and fostering a motivated workforce.

Pros and Cons

To provide a comprehensive overview, here are the strengths and challenges of SAP SuccessFactors’ talent management and recruiting features.

Pros of SAP SuccessFactors Talent Management and Recruiting

  • Integrated Recruitment Tools: Streamlines the entire hiring process, from job posting to candidate selection, enhancing recruitment efficiency.
  • Robust Candidate Management: Facilitates effective tracking and management of candidates, improving communication and selection processes.
  • Effective Onboarding: Automates administrative tasks and provides engaging onboarding experiences for new hires.
  • Focus on Development and Retention: Links talent management to long-term career development and retention strategies, helping to maintain a competitive workforce.

Cons of SAP SuccessFactors Talent Management and Recruiting

  • Complexity of Configuration: While powerful, setting up and customizing the system to fit specific organizational needs can be complex and resource-intensive.
  • Learning Curve for Users: The extensive features available in the talent management module may require significant training for HR staff and managers to utilize effectively.
  • Dependency on System Integration: For optimal functionality, SAP SuccessFactors must be seamlessly integrated with other HR and business systems, which can be challenging and requires continuous maintenance.


SAP SuccessFactors provides robust talent management and recruiting capabilities that can significantly enhance an organization’s ability to manage its human resources effectively. While the platform offers a wide range of advanced features that support comprehensive talent strategies, the complexity of these tools and the need for thorough system integration are important considerations for businesses looking to leverage this technology fully. This detailed review helps organizations understand how SAP SuccessFactors can meet their needs for effective talent management and recruiting within their broader HR operations.

Learning and Development

In this segment of our SAP SuccessFactors review, we focus on the Learning and Development (L&D) capabilities of the platform. Continuous learning and development are pivotal for maintaining a competitive workforce and supporting employee growth, and SAP SuccessFactors provides robust tools to facilitate these processes effectively.

SAP SuccessFactors Review: Learning and Development

Integrated Learning Management System (LMS)

SAP SuccessFactors features a comprehensive Learning Management System (LMS) that integrates seamlessly with its broader HR suite. This integration allows for a streamlined approach to managing educational content, employee training records, and development programs. The LMS supports a variety of learning formats including online courses, live sessions, and blended learning approaches, accommodating different learning styles and needs.

Personalized Learning Experiences

The platform excels in delivering personalized learning experiences that cater to the individual development goals of employees. SAP SuccessFactors uses analytics to recommend training courses and programs based on an employee’s past performance, current role, and future career aspirations. This tailored approach helps ensure that L&D efforts are aligned with personal and organizational goals, maximizing the impact of training investments.

Collaboration and Social Learning

Recognizing the importance of collaborative learning environments, SAP SuccessFactors includes social learning features that encourage interaction and knowledge sharing among employees. Tools such as discussion forums, content sharing, and peer feedback mechanisms foster a community of learning, enhancing engagement and facilitating the organic spread of knowledge and best practices across the organization.

Compliance and Certification Tracking

SAP SuccessFactors also addresses the need for compliance training within industries that require regular certification and regulatory education. The platform allows organizations to set up mandatory training courses, track completion rates, and automatically remind employees of upcoming certification expirations. This functionality ensures that all personnel are up-to-date with required qualifications, maintaining compliance and reducing risk.

Pros and Cons

To provide a balanced view, here are the advantages and challenges of using SAP SuccessFactors for learning and development.

Pros of SAP SuccessFactors Learning and Development

  • Comprehensive LMS Integration: Streamlines the management and delivery of training programs, ensuring that learning resources are easily accessible.
  • Personalized Learning Paths: Supports individual career development with customized training recommendations based on robust analytics.
  • Social Learning Features: Promotes a collaborative learning culture by facilitating interactions and knowledge sharing among employees.
  • Compliance Training Management: Automates tracking and reminders for compliance-related courses, enhancing regulatory adherence.

Cons of SAP SuccessFactors Learning and Development

  • Complex System Setup: Configuring and customizing the LMS to meet specific organizational needs can be complex and may require significant IT support.
  • Resource Intensiveness: Effective utilization of the LMS and development of custom content can demand substantial time and resources.
  • Learning Curve for Users: The platform’s extensive features, while powerful, can be overwhelming for new users without guided training and support.


SAP SuccessFactors offers a robust suite of learning and development tools designed to support a dynamic and effective L&D strategy. By providing facilities for personalized learning, social collaboration, and compliance management, the platform can significantly enhance an organization’s ability to develop a skilled and knowledgeable workforce. However, the complexity of its features and the need for continuous management are important considerations for businesses aiming to fully leverage its capabilities. This detailed review helps organizations understand how SAP SuccessFactors can meet their strategic L&D objectives within their overall HR framework.

Reporting and Analytics

In this part of our SAP SuccessFactors review, we focus on the reporting and analytics capabilities of the platform. Accurate and insightful analytics are essential for informed decision-making and strategic planning in human capital management. SAP SuccessFactors provides a comprehensive suite of tools designed to empower organizations with deep insights into their HR operations.

Comprehensive Data Insights

SAP SuccessFactors excels in capturing a wide array of HR data across all functions—from core HR activities and payroll to talent management and employee engagement. This holistic approach to data collection ensures that decision-makers have access to all relevant data points necessary for strategic analysis. The platform’s analytics are designed to provide real-time insights, allowing executives and HR professionals to make informed decisions promptly.

SAP SuccessFactors Review: Reporting and Analytics

Real-Time Reporting

One of the standout features of SAP SuccessFactors is its capability to generate real-time reports. This functionality enables HR managers and other stakeholders to access up-to-date information at any time, facilitating quick and accurate decision-making. Whether it’s tracking recruitment effectiveness, analyzing turnover rates, or monitoring employee performance trends, the data is always current and readily accessible.

Customizable Dashboards

Understanding that different roles within an organization may have varied informational needs, SAP SuccessFactors offers highly customizable dashboards. Users can tailor these dashboards to display the metrics that are most relevant to their specific functions. This personalization enhances user engagement with the analytics system and improves the utility of the data presented.

Predictive Analytics

Leveraging advanced algorithms, SAP SuccessFactors includes predictive analytics capabilities that forecast future HR needs and trends based on historical data. This predictive power can be particularly valuable in areas such as turnover rates, hiring needs, and employee performance. By anticipating future challenges, organizations can proactively develop strategies to address them, potentially saving costs and improving efficiency.

SAP SuccessFactors Review: Reporting and Analytics

Pros and Cons

To provide a comprehensive view, here are the key advantages and challenges associated with SAP SuccessFactors’ reporting and analytics features.

Pros of SAP SuccessFactors Reporting and Analytics

  • Detailed Insights: Offers extensive data analysis across all HR functions, providing a broad and deep view of organizational dynamics.
  • Real-Time Data Access: Ensures information is always up-to-date, enhancing the timeliness of decision-making.
  • Customizable Interfaces: Allows users to adjust dashboards and reports to meet their specific informational needs.
  • Predictive Tools: Utilizes historical data to forecast future HR trends, aiding in strategic planning.

Cons of SAP SuccessFactors Reporting and Analytics

  • Complexity of Features: The range of data and analytical tools can be overwhelming for users without a background in data analysis.
  • Resource Intensive: Maximizing the benefits of the platform’s advanced analytics features may require additional resources and expertise.
  • Dependence on Data Integrity: The accuracy of reports and predictions heavily relies on the quality of data entered into the system, which can be compromised by inconsistent data capture practices.


SAP SuccessFactors’ reporting and analytics capabilities are designed to provide organizations with deep insights into their HR operations, driving better strategic decisions and operational efficiencies. While the platform offers powerful analytical tools, the complexity and resource requirements to fully utilize these features are important considerations for any organization. This detailed evaluation helps businesses understand how SAP SuccessFactors can enhance their HR practices through effective data analysis and informed decision-making.

Compliance and Security

In this section of our SAP SuccessFactors review, we explore the platform’s capabilities in managing compliance and ensuring robust security. Compliance and security are crucial aspects of any Human Capital Management (HCM) system, given their impact on protecting sensitive employee data and adhering to regulatory standards.

Robust Compliance Management

SAP SuccessFactors is designed to help organizations meet a wide array of compliance requirements effortlessly. The system is continually updated to reflect the latest regulations, including GDPR, HIPAA, and other local and international laws affecting employment and data protection. This proactive approach ensures that organizations remain compliant with minimal effort, reducing the risk of legal issues and penalties.

SAP SuccessFactors Review: Compliance and Security

Automated Compliance Features

The platform automates many compliance processes, such as generating necessary reports for audits, monitoring diversity and equality metrics, and ensuring that employee data management practices adhere to specified standards. By automating these tasks, SAP SuccessFactors not only saves time but also minimizes human error, enhancing overall compliance accuracy.

Advanced Security Measures

SAP SuccessFactors takes data security seriously, implementing advanced security measures to protect sensitive employee information. These include data encryption, secure data storage solutions, and rigorous access controls that ensure only authorized personnel can access specific types of data. This layered security strategy is essential for preventing data breaches and maintaining trust.

Regular Security Audits

To maintain high security standards, SAP SuccessFactors undergoes regular security audits conducted by third-party experts. These audits help identify potential vulnerabilities and ensure that all security protocols are up-to-date. Regular reviews and updates to the security measures keep the system resilient against evolving cyber threats.

User Access Management

SAP SuccessFactors provides sophisticated tools for managing user access, allowing administrators to define roles and permissions with granularity. This feature ensures that employees can access only the data necessary for their roles, further securing sensitive information and complying with the principle of least privilege.

Pros and Cons

To provide a balanced perspective, here are the strengths and challenges associated with SAP SuccessFactors’ compliance and security features.

Pros of SAP SuccessFactors Compliance and Security

  • Comprehensive Compliance Tools: Ensures adherence to a wide range of legal standards.
  • Automated Compliance Processes: Reduces manual work and enhances accuracy.
  • Advanced Security Protocols: Protects against data breaches and unauthorized access.
  • Regular Audits and Updates: Keeps the system secure against new threats.

Cons of SAP SuccessFactors Compliance and Security

  • Complexity of Management: The depth of features may require specialized knowledge to manage effectively.
  • Resource Intensity: Maintaining high security and compliance standards demands continuous attention and resources.
  • Dependence on Regular Updates: Frequent updates, while necessary for compliance, can disrupt established workflows if not managed properly.


SAP SuccessFactors’ comprehensive approach to compliance and security makes it a reliable choice for organizations that prioritize these aspects in their HCM system. By integrating advanced compliance management and robust security protocols, SAP SuccessFactors helps organizations protect their data and comply with regulatory requirements effectively. This detailed evaluation assists businesses in understanding how SAP SuccessFactors can meet their needs for rigorous compliance and robust security practices within their HR operations.

Integration and Compatibility

In this part of our SAP SuccessFactors review, we examine the platform’s capabilities for integration and compatibility, essential factors that determine how well the system can function within an organization’s existing technological framework.

SAP SuccessFactors Review: Integration and Compatibility

Extensive Integration Capabilities

SAP SuccessFactors is designed to integrate smoothly with a wide array of software systems, enhancing its utility and effectiveness. This includes ERP (Enterprise Resource Planning) systems, payroll solutions, third-party HR tools, and various other business management platforms. Seamless integration ensures that data flows effortlessly between systems, reducing manual data entry and the associated risks of errors.

API Accessibility

SAP SuccessFactors provides robust APIs (Application Programming Interfaces) that allow developers to create custom integrations and extensions. These APIs are well-documented and supported by SAP’s technical team, making it easier for organizations to tailor the system to their specific needs. By leveraging these APIs, businesses can enhance functionality and ensure that all systems communicate effectively with each other.

Compatibility with Multiple Platforms

Understanding the diverse IT environments in which modern businesses operate, SAP SuccessFactors is built to be compatible with various operating systems, including Windows and macOS, and is accessible through most modern web browsers. This compatibility is crucial for ensuring that all employees, regardless of their preferred technologies, can access and utilize the system efficiently.

Mobile Compatibility

In today’s mobile-first world, SAP SuccessFactors offers a mobile-responsive design that ensures employees can access the system from any device, including smartphones and tablets. This mobile compatibility is essential for supporting a flexible and remote workforce, enabling employees to stay connected and productive no matter where they are.

Cloud-Based Architecture

SAP SuccessFactors’ cloud-based architecture plays a significant role in its integration and compatibility strengths. Being cloud-based, it allows for real-time updates and scalability without the need for extensive on-site IT infrastructure. This architecture not only facilitates easier integration with other cloud-based applications but also ensures that the system is always up-to-date with the latest features and security measures.

Pros and Cons

To provide a comprehensive view, here are the advantages and challenges associated with SAP SuccessFactors’ integration and compatibility features.

Pros of SAP SuccessFactors Integration and Compatibility

  • Seamless System Integration: Enhances operational efficiency by connecting with various business systems.
  • Robust APIs: Allows for extensive customization and functionality enhancements.
  • Broad Compatibility: Supports a variety of platforms and devices, facilitating universal access.
  • Cloud-Based Flexibility: Ensures easy scalability and continuous system improvements.

Cons of SAP SuccessFactors Integration and Compatibility

  • Dependency on External Systems: Optimal performance may rely heavily on the integration capabilities of other systems.
  • Complex Setup: Integrating multiple systems can be complex and may require technical expertise.
  • Regular Updates: While necessary, frequent updates can disrupt workflows if not managed properly.


SAP SuccessFactors’ integration and compatibility features are designed to support complex, multi-system environments, simplifying HR management through comprehensive integration capabilities, robust API support, and broad compatibility. These features ensure that organizations can leverage their existing technology investments while benefiting from the extensive functionalities of SAP SuccessFactors. This detailed review helps businesses understand how SAP SuccessFactors can optimize their human resource management systems in a way that aligns with their current and future technological landscapes.

Customer Support and Service

In this part of our SAP SuccessFactors review, we evaluate the customer support and service provided by the platform. Effective support is crucial for ensuring that organizations can fully leverage the capabilities of their HCM system and resolve any issues that arise promptly.

Comprehensive Support Options

SAP SuccessFactors offers a variety of support options to cater to different needs and preferences. These include an extensive online help center, user guides, and a community forum where users can share insights and solutions. Additionally, SAP provides direct support through email, phone, and live chat, ensuring that users can get help in a manner that suits them best.

SAP SuccessFactors Review: Customer Support and Service

Dedicated Account Management

For larger organizations or those with more complex needs, SAP SuccessFactors assigns dedicated account managers. These managers act as a single point of contact for all support needs, ensuring personalized service and quicker resolution of issues. This dedicated support helps in building a deeper understanding of the client’s specific requirements and tailoring the assistance provided accordingly.

Training and Onboarding

SAP SuccessFactors emphasizes comprehensive training and onboarding to ensure that users can effectively utilize the system. This includes in-person training sessions, webinars, and extensive online training materials. New users can benefit from structured onboarding programs that guide them through the initial setup and familiarize them with key functionalities. Continuous learning opportunities are also available to help users stay updated with new features and best practices.

Response Time and Resolution

A critical aspect of customer support is the response time and effectiveness of issue resolution. SAP SuccessFactors generally offers prompt responses, with support tickets being addressed within stipulated timeframes based on their severity. The platform’s support team is known for its expertise and ability to resolve technical issues efficiently, although some users report that complex issues may take longer to resolve.

Pros and Cons

To provide a balanced perspective, here are the strengths and challenges associated with SAP SuccessFactors’ customer support and service.

Pros of SAP SuccessFactors Customer Support and Service

  • Variety of Support Channels: Offers multiple ways to get help, including online resources, live chat, phone, and email support.
  • Dedicated Account Management: Provides personalized support for larger or complex organizations.
  • Extensive Training Programs: Ensures users are well-equipped to use the system effectively through comprehensive training and onboarding.
  • Expert Support Team: Known for resolving issues efficiently with a knowledgeable support team.

Cons of SAP SuccessFactors Customer Support and Service

  • Complex Issue Resolution Time: Some complex technical issues may take longer to resolve.
  • Resource Intensive: Smaller organizations might find the extensive training and support options more than what they need, adding to the overall complexity.
  • Cost of Premium Support: Higher levels of personalized support may incur additional costs.


SAP SuccessFactors provides a robust customer support and service framework designed to help users maximize the benefits of the platform. With a variety of support options, dedicated account management, and comprehensive training programs, SAP SuccessFactors ensures that users can effectively address any issues and enhance their use of the system. While the resolution of complex issues may take some time and premium support can be costly, the overall support structure is strong and user-focused. This detailed review helps organizations understand the level of support they can expect from SAP SuccessFactors and how it aligns with their operational needs.

Pricing and Cost-effectiveness

In this segment of our SAP SuccessFactors review, we explore the pricing and cost-effectiveness of the platform. Understanding the financial investment and the return on that investment is crucial for organizations considering implementing this HCM system.

Transparent Pricing Structure

SAP SuccessFactors adopts a transparent pricing model that is generally based on the number of employees and the specific modules an organization chooses to implement. This flexibility allows companies of different sizes and needs to tailor the system to their requirements without paying for unnecessary features. Prospective customers can request a detailed quote from SAP, which will be customized based on their unique needs and usage patterns.

SAP SuccessFactors Review: Pricing and Cost-effectiveness

Scalability and Flexibility

One of the notable advantages of SAP SuccessFactors’ pricing model is its scalability. As organizations grow, the platform can scale to accommodate additional users and new functionalities without requiring a significant overhaul. This scalability ensures that businesses do not need to switch systems as they expand, making SAP SuccessFactors a cost-effective long-term solution.

Return on Investment (ROI)

SAP SuccessFactors can provide significant ROI by automating many HR tasks that would otherwise require manual effort and additional staff time. Features such as automated payroll, real-time analytics, and self-service portals reduce the workload on HR departments, freeing up resources for more strategic initiatives. Additionally, the efficiencies and data insights gained from using SAP SuccessFactors can lead to better decision-making and potentially lower overall HR costs.

Cost Comparison with Other Systems

When compared to other HCM solutions, SAP SuccessFactors often stands out for offering comprehensive features at a competitive price point. However, it is essential for businesses to consider not only the upfront costs but also the long-term benefits and savings derived from enhanced efficiencies and reduced error rates. While the initial investment might be higher than some simpler systems, the breadth of functionality provided justifies the cost for many organizations.

Additional Costs

Potential buyers should be aware of any additional costs that may be incurred, such as implementation fees, training, and ongoing support. SAP SuccessFactors provides extensive support and training, which can be factored into the initial investment. Regular updates and improvements are typically included, but specific customizations or additional integrations may incur further charges.

Pros and Cons

To provide a balanced perspective, here are the advantages and challenges associated with the pricing and cost-effectiveness of SAP SuccessFactors.

Pros of SAP SuccessFactors Pricing and Cost-effectiveness

  • Flexible Pricing: Adapts to the size and needs of the organization.
  • Scalable Solution: Accommodates growth without the need for system changes.
  • Strong ROI: Automates processes to save time and reduce costs.
  • Comprehensive Features: Offers a wide range of functionalities that can enhance overall HR management efficiency.

Cons of SAP SuccessFactors Pricing and Cost-effectiveness

  • Initial Setup Costs: Can be substantial depending on the level of customization and integration required.
  • Variable Additional Costs: Ongoing support and advanced features may add to the overall expense.
  • Learning Curve: Some features may require significant training for HR staff to utilize effectively.


The pricing and cost-effectiveness of SAP SuccessFactors make it a viable option for organizations seeking a robust HCM solution that offers flexibility and scalability. By providing a clear, customizable pricing model and demonstrating potential for significant ROI, SAP SuccessFactors supports businesses in achieving more efficient and effective HR management. This detailed review helps organizations understand the financial aspects of implementing SAP SuccessFactors and how it can align with their budget and strategic goals.

For more information about pricing, please visit SAP SuccessFactors’ website.

User Reviews and Testimonials

In this segment of our SAP SuccessFactors review, we delve into user reviews and testimonials to provide a well-rounded understanding of how the platform performs in real-world settings. Insights from current users offer valuable perspectives on the strengths and weaknesses of SAP SuccessFactors, helping potential buyers make informed decisions.

SAP SuccessFactors Review: User Reviews and Testimonials

Positive User Feedback

Many users of SAP SuccessFactors highlight its comprehensive feature set and the seamless integration of various HR functions as major advantages. The platform’s ability to handle complex HR processes—from recruitment and onboarding to performance management and payroll—receives consistent praise. Users appreciate the intuitive user interface and the customizable dashboards, which enhance user experience and productivity.

Example Testimonials:

  1. “SAP SuccessFactors has transformed our HR operations. The integration of recruitment, performance management, and payroll has streamlined our workflows, saving us significant time and effort.”
  2. “The customizable dashboards and detailed analytics tools provide us with the insights we need to make informed HR decisions quickly.”

Common Praise Points

  • Comprehensive Features: Users frequently commend the wide range of functionalities that SAP SuccessFactors offers, enabling them to manage all aspects of HR within a single platform.
  • Integration Capabilities: The seamless integration with other business systems and HR tools is a notable benefit, allowing for efficient data flow and reducing manual entry errors.
  • User-Friendly Interface: The intuitive design and customizable dashboards make the platform accessible to users of varying technical proficiency, enhancing overall productivity.

Constructive Criticism

Despite the positive feedback, some users have identified areas where SAP SuccessFactors could improve. The most common criticisms revolve around the complexity of initial setup and the learning curve associated with mastering the platform’s extensive features. Additionally, some users report that the mobile app’s performance can be inconsistent, affecting productivity on the go.

Example Testimonials:

  1. “While SAP SuccessFactors offers a lot of powerful features, the initial setup was quite complex and required significant IT support.”
  2. “The mobile app sometimes lags, which can be frustrating when trying to manage HR tasks away from the office.”

Common Criticism Points

  • Complex Setup: The initial configuration and customization can be challenging and time-consuming, often requiring expert assistance.
  • Learning Curve: The breadth of features means that extensive training is necessary to utilize the platform effectively.
  • Mobile App Performance: Some users experience lag or less intuitive functionality on the mobile app compared to the desktop version.

Balanced User Insights

Overall, user reviews and testimonials paint a picture of SAP SuccessFactors as a robust and feature-rich HCM platform that excels in integrating various HR functions. While there are some challenges related to setup and learning, the benefits of streamlined HR processes and comprehensive data insights are highly valued by users.

Pros and Cons from User Reviews

Pros of SAP SuccessFactors Based on User Reviews

  • Comprehensive HR Functionality: Users appreciate the ability to manage all HR tasks within one platform.
  • Seamless Integration: Effective integration with other systems enhances data accuracy and efficiency.
  • Customizable and User-Friendly: The platform’s design and customization options receive positive feedback for improving user experience.

Cons of SAP SuccessFactors Based on User Reviews

  • Complex Initial Setup: The setup process can be daunting and may require significant technical support.
  • Steep Learning Curve: Mastering the extensive features necessitates thorough training.
  • Inconsistent Mobile Performance: The mobile app could be improved to match the desktop experience in terms of speed and usability.


User reviews and testimonials highlight SAP SuccessFactors as a powerful HCM solution with extensive capabilities that significantly enhance HR operations. While the initial setup and learning curve present challenges, the platform’s comprehensive features and integration capabilities offer substantial benefits. This balanced perspective from real users helps organizations understand the practical implications of adopting SAP SuccessFactors, ensuring they are well-prepared to leverage its full potential.


In this segment of our SAP SuccessFactors review, we explore three alternative HCM solutions. Understanding the landscape of available options can help organizations choose the platform that best fits their unique needs.

1. Workday HCM

Workday HCM is a popular alternative to SAP SuccessFactors, known for its comprehensive and user-friendly approach to human capital management. Workday offers a unified system that integrates various HR functions, including workforce planning, talent management, payroll, and time tracking.

Key Features

  • Unified HR System: Combines all HR functionalities into a single platform, providing a seamless user experience.
  • Real-Time Analytics: Offers powerful analytics and reporting tools that provide real-time insights into workforce data.
  • Mobile Access: Features a robust mobile app that supports all major HR tasks, ensuring productivity on the go.


  • Intuitive User Interface: Users find the interface easy to navigate, which helps in quick adoption and efficient use.
  • Comprehensive Analytics: Real-time data and analytics enhance decision-making capabilities.
  • Strong Mobile Support: Mobile app functionality is comparable to the desktop experience.


  • Cost: Workday can be more expensive than other solutions, which might be a barrier for smaller organizations.
  • Complex Implementation: Initial setup and implementation can be time-consuming and complex.

arrow Read our full Workday HCM review

2. Oracle Cloud HCM

Oracle Cloud HCM is another strong contender in the HCM space, offering a suite of applications that cover all aspects of HR management. Oracle Cloud HCM is known for its robust capabilities in data management and analytics.

Key Features

  • Comprehensive HR Suite: Includes modules for talent acquisition, payroll, benefits, and workforce management.
  • Advanced Analytics: Provides detailed analytics and reporting tools that help in strategic HR planning.
  • Integration Capabilities: Easily integrates with other Oracle applications and third-party systems.


  • Data Management: Strong capabilities in handling and analyzing large volumes of HR data.
  • Scalability: Ideal for large organizations due to its scalability and integration options.
  • Regular Updates: Frequent updates ensure that the system remains current with the latest HR trends and compliance requirements.


  • User Interface: Some users find the interface less intuitive compared to competitors.
  • Implementation Complexity: The setup process can be complex and may require dedicated IT resources.

arrow Read our full Oracle Cloud HCM review

3. BambooHR

BambooHR is a cloud-based HCM solution tailored for small to medium-sized businesses. It offers a simplified approach to HR management with a focus on ease of use and essential HR functions.

Key Features

  • Employee Database: Centralized employee information management with easy access to key data.
  • Time Tracking: Simplified time tracking and attendance management.
  • Employee Self-Service: Features an intuitive self-service portal for employees to manage their information.


  • Ease of Use: Designed with simplicity in mind, making it easy for smaller HR teams to adopt and use effectively.
  • Affordability: More affordable than many other HCM solutions, making it accessible for smaller businesses.
  • Quick Implementation: Faster setup and implementation compared to larger, more complex systems.


  • Limited Advanced Features: May lack some of the advanced functionalities required by larger organizations.
  • Scalability: While ideal for small to medium-sized businesses, it may not scale as well for larger enterprises.

arrow Read our full BambooHR review


While SAP SuccessFactors is a robust and comprehensive HCM solution, alternatives like Workday HCM, Oracle Cloud HCM, and BambooHR offer unique features and advantages that might better suit the needs of different organizations. By comparing these options, businesses can make a more informed decision about which platform will best meet their HR management needs. This detailed overview helps organizations evaluate their choices and select the most appropriate HCM solution for their specific requirements.

Conclusion of our SAP SuccessFactors review

In this comprehensive SAP SuccessFactors review, we have explored various aspects of the platform, from its user interface and core HR functions to its performance management, compliance, and customer support. SAP SuccessFactors stands out as a robust and versatile HCM solution designed to meet the complex needs of modern organizations.

Conclusion of our SAP SuccessFactors review

Strengths of SAP SuccessFactors
SAP SuccessFactors excels in providing a wide array of features that streamline HR operations, enhance employee engagement, and improve overall organizational efficiency. Its intuitive design, extensive customization options, and seamless integration capabilities make it a powerful tool for managing diverse HR functions. The platform’s ability to support detailed analytics and reporting ensures that HR decisions are data-driven and strategic.

Areas for Improvement
Despite its strengths, SAP SuccessFactors does have some areas that could be improved. The initial setup and configuration can be complex and resource-intensive, requiring significant training and support. Additionally, while the mobile app offers flexibility, some users report performance issues that can affect productivity.

Comparative Landscape
We also examined three strong alternatives to SAP SuccessFactors: Workday HCM, Oracle Cloud HCM, and BambooHR. Each of these platforms offers unique features and advantages that might better align with the specific needs and budgets of different organizations. By comparing these options, businesses can ensure they choose the HCM solution that best fits their operational requirements.

Final Thoughts
SAP SuccessFactors is a comprehensive and flexible HCM solution that can significantly enhance HR management for organizations of all sizes. Its extensive feature set and robust capabilities make it a worthwhile investment for businesses looking to optimize their HR processes and drive strategic decision-making. However, organizations should carefully consider the setup complexity and ongoing training needs to ensure a smooth implementation and effective use of the platform.

This review aims to provide a balanced and detailed evaluation to help businesses make informed decisions about adopting SAP SuccessFactors. By weighing the pros and cons and considering alternative solutions, organizations can select the HCM system that best meets their current and future needs.

SAP SuccessFactors Comparisons

Interested in further comparisons between SuccessFactors and other solutions? Don’t worry, we’ve got you covered.

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