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Gusto Review

In this Gusto review, we explore the features and capabilities of Gusto as a Human Capital Management (HCM) system aimed at simplifying HR operations. Known for its intuitive design and extensive service offerings, Gusto appeals to businesses looking for an effective way to manage their workforce. As the demand for streamlined, integrated HR solutions grows, assessing how Gusto compares to other platforms in the market is essential. This blog post delves into Gusto’s key functionalities, pricing, customer support, and more, equipping you with the necessary insights to determine if it meets your organizational needs.

User Interface and User Experience

In this detailed examination of Gusto’s Human Capital Management (HCM) system, we focus on the user interface (UI) and user experience (UX)—key elements that significantly impact usability and overall satisfaction in HR management systems. For businesses considering Gusto, understanding these facets is essential in determining how well the system will meet their HR management needs.

Intuitive Design

Gusto prides itself on its exceptionally user-friendly interface, designed to allow easy navigation through its wide array of HR functionalities. This intuitive design reduces the learning curve for new users and facilitates faster adoption across various levels of an organization. The simplicity of the platform is advantageous for initial user engagement, though it is important to note that some users may need to dig deeper or undergo additional training to leverage more advanced features fully. Reviews highlight Gusto’s ease of use and intuitive design, which are particularly beneficial for small to medium-sized businesses.

Gusto Review: User Interface and User Experience

Customization and Personalization

Gusto excels in its customization capabilities, enabling users to adapt dashboards and interfaces to better fit their specific operational requirements. This level of personalization significantly enhances user engagement by making necessary tools and data easily accessible, tailored to each user’s needs. However, the breadth of customization options can sometimes be daunting for users unaccustomed to such flexibility, potentially leading to a paradox of choice where too many options hinder rather than help. Reviews confirm that Gusto offers extensive customization, though some users find the options overwhelming.

Mobile Responsiveness and Accessibility

With the increasing need for mobile accessibility in modern work environments, Gusto offers a robust mobile application that reflects the comprehensive functionality of the desktop version. This mobile responsiveness allows users to efficiently manage HR tasks on the go. While the app is generally well-received, some users experience occasional sluggishness and a user interface that can be less intuitive than the desktop version, which may affect productivity for those frequently working remotely. Reviews indicate that while Gusto’s mobile access is functional, it is not as optimized as some competitors, leading to occasional performance issues.

Engagement and Interaction

Gusto aims to improve user engagement through interactive features such as drag-and-drop capabilities and real-time updates. These features are designed to streamline routine tasks and enhance overall data management. Nevertheless, without careful management, these interactive elements can overwhelm the interface, leading to a cluttered experience that may reduce the system’s usability. User feedback suggests that while these features are beneficial, they can sometimes complicate the interface if not managed properly.

Pros of Gusto’s User Interface and User Experience

  • Intuitive Design: Reduces the need for extensive training, promoting ease of use and quick adoption.
  • Customization: Offers extensive personalization options to tailor the system to specific needs.
  • Mobile Responsiveness: Supports effective HR management across various devices, accommodating flexible work arrangements.
  • Engagement Features: Enhances user interaction with the platform through real-time updates and interactive tools.

Cons of Gusto’s User Interface and User Experience

  • Complex Customization Options: Extensive customization capabilities can overwhelm and complicate the experience for some users.
  • Mobile Performance Issues: Inconsistencies in mobile app responsiveness can hinder remote or field employees’ productivity.
  • Interface Overload: The potential for an overloaded interface can confuse users, complicating rather than simplifying tasks.


Gusto’s UI and UX are thoughtfully designed to cater to a diverse range of business environments, seeking to simplify complex HR management tasks while enhancing overall operational efficiency. The platform’s strengths lie in its user-friendly design and extensive customization options, which are highly valued in today’s dynamic work settings. However, challenges such as balancing simplicity with complex feature accessibility and occasional mobile app inconsistencies highlight areas for potential improvement.

As organizations contemplate integrating Gusto into their HR operations, they must weigh these strengths and limitations carefully. The decision should consider both the immediate benefits of an intuitive and customizable system and the long-term needs for reliable mobile access and deeper feature utilization. For businesses aiming to empower their HR teams with a tool that aligns with modern usability standards and flexible working conditions, Gusto presents a compelling solution. Nonetheless, prospective users should plan for a period of adaptation and possibly additional training to fully exploit the system’s capabilities and ensure a smooth transition to this robust HCM platform.

In conclusion, while Gusto offers substantial advantages that can transform HR processes, potential users should remain cognizant of the system’s complexities and prepare for ongoing engagement with its features to maximize their investment. This balanced review aims to provide businesses with a comprehensive perspective on Gusto, helping them make an informed decision that best suits their specific operational needs and strategic HR goals.

Core HR Functions

In our Gusto review, we turn our attention to the core HR functions, a crucial component for any Human Capital Management (HCM) system. These functions are the backbone of HR operations, supporting essential tasks such as employee data management, payroll, benefits administration, and more. Understanding how Gusto handles these fundamental processes is vital for businesses evaluating its suitability for their HR needs.

Comprehensive Employee Record Management

Gusto offers robust employee record management capabilities, allowing HR teams to store and access all employee data from a centralized platform. This includes personal information, employment history, payroll data, benefits information, and compliance documents. Gusto’s interface makes it easy for HR professionals to navigate and manage this data efficiently, ensuring that employee records are always up to date and easily accessible.

Gusto Review: Core HR Functions

Streamlined Onboarding and Offboarding

Gusto simplifies the onboarding process for new hires with automated workflows that guide users through each step—from submitting personal details to completing necessary paperwork. This automation not only speeds up the process but also ensures consistency and compliance with company policies. Similarly, the offboarding process is managed efficiently, with features that help organize the departure of employees while securing company assets and managing final payroll details.

Integrated Payroll Processing

One of Gusto’s standout features in core HR functions is its integrated payroll system. This integration ensures that all relevant employee data feeds directly into the payroll module, reducing errors and streamlining the payment process. Gusto supports various payroll complexities, including different pay rates, bonus calculations, and tax withholdings, making it a versatile tool for businesses of all sizes.

Robust Benefits Administration

Gusto provides a comprehensive benefits administration module that allows businesses to manage a wide array of benefits options, from health insurance and retirement plans to custom perks like wellness programs. The platform offers tools for easy enrollment and management, ensuring that employees have access to their benefits information and can make changes as needed. Gusto’s benefits module is designed to be compliant with all relevant laws and regulations, providing peace of mind for both employers and employees.

Effective Compliance Tools

Compliance is a critical concern for HR departments, and Gusto addresses this need with built-in compliance tools that help manage everything from new hire reports to state and federal tax filings. The system is updated regularly to reflect the latest legal requirements, ensuring that businesses remain compliant without having to manually track changes in the law.

Pros of Gusto’s Core HR Functions

  • Comprehensive Data Management: Centralized access to all employee information streamlines HR processes.
  • Automated Workflows: Onboarding and offboarding processes are efficient and compliant with internal and legal standards.
  • Integrated Payroll: Seamless integration with payroll reduces errors and saves time.
  • Extensive Benefits Management: A wide range of benefits options are easy to manage and adjust.
  • Compliance Support: Built-in tools help businesses stay compliant with various regulations.

Cons of Gusto’s Core HR Functions

  • Complexity in Customization: While customizable, the system can be complex, requiring a learning curve to fully leverage its capabilities.
  • Dependence on Internet Connectivity: As a cloud-based system, access to core HR functions is dependent on internet connectivity, which could be a limitation in remote areas.
  • Limited Global Reach: While Gusto has expanded internationally, its global services are still limited compared to some competitors.


Gusto’s core HR functions are designed to support efficient and effective management of essential HR tasks. The platform offers powerful tools for data management, payroll processing, benefits administration, and compliance, making it a robust choice for businesses looking to streamline their HR operations. With its intuitive design and comprehensive features, Gusto addresses the needs of modern businesses, ensuring that HR teams can focus on strategic initiatives rather than getting bogged down in administrative details. For organizations seeking an all-in-one HCM solution that combines ease of use with deep functionality, Gusto is a compelling option worth considering, especially for small to medium-sized businesses in the United States.

Payroll Management

A critical component of any Human Capital Management (HCM) system is its ability to handle payroll efficiently and accurately. In this section of our Gusto review, we explore how Gusto manages payroll, a function that directly impacts employee satisfaction and financial operations within any organization.

Gusto Review: Payroll Management

Seamless Payroll Integration

Gusto stands out for its seamless integration of payroll with other core HR functions. This integration ensures that all relevant employee data—from hours worked to benefits deductions—is automatically synchronized with the payroll system. Such coordination minimizes the risk of errors and streamlines the payroll process, saving time and reducing administrative burdens.

User-Friendly Payroll Processing

Gusto’s payroll processing is designed with user-friendliness in mind. The platform offers a simple, intuitive interface where payroll can be processed with just a few clicks. Gusto also provides automatic calculations for taxes and deductions, which helps ensure compliance with federal, state, and local regulations. This automation not only simplifies the payroll process but also keeps it accurate and up-to-date with the latest tax rates and legal requirements.

Flexible Payment Options

Gusto offers a variety of payment options, including direct deposit, paper checks, and prepaid debit cards, providing flexibility for both employers and employees. The system allows for multiple pay schedules and can accommodate various employment types, such as full-time, part-time, and freelance workers. This flexibility makes Gusto an ideal payroll solution for businesses of all sizes and types.

Comprehensive Payroll Reporting

One of the key strengths of Gusto’s payroll management is its comprehensive reporting capabilities. The platform generates detailed reports on payroll history, tax payments, and more, which can be invaluable for financial planning and audits. These reports are easily accessible within the system and can be customized to meet specific organizational needs.

Gusto Review: Payroll Management

Real-Time Payroll Updates

Gusto provides real-time updates throughout the payroll process. As soon as information is entered or changed, such as a new employee addition or a pay raise, the system updates immediately to reflect these changes in the upcoming payroll cycle. This feature ensures that the payroll information is always current, reducing the likelihood of discrepancies or errors.

Pros of Gusto’s Payroll Management

  • Integrated System: Direct integration with other HR functions ensures accuracy and timeliness.
  • Ease of Use: Simple user interface and automated calculations enhance efficiency.
  • Flexible Payments: Supports various payment methods and schedules to suit different business needs.
  • Detailed Reporting: Robust reporting tools aid in compliance and strategic financial planning.
  • Real-Time Updates: Immediate updates ensure payroll information is always current.

Cons of Gusto’s Payroll Management

  • Dependence on Accurate Data Input: While automation is a strength, the system’s effectiveness is heavily dependent on the accuracy of the initial data input by users.
  • Internet Reliance: As a cloud-based platform, uninterrupted internet access is required to manage payroll, which could be problematic in connectivity-limited areas.


Gusto’s payroll management capabilities are designed to cater to the diverse needs of modern businesses, offering a balance of automation, flexibility, and detailed oversight. The platform’s integrated approach not only simplifies the payroll process but also ensures it is compliant and error-free. For companies looking for a reliable and efficient payroll solution that seamlessly fits into a broader HCM framework, Gusto presents a robust option. With its user-friendly interface and comprehensive features, Gusto helps businesses streamline their payroll processes, allowing them to focus more on strategic growth and less on administrative tasks.

Time and Attendance Tracking

Effective management of time and attendance is fundamental for any organization, ensuring accurate payroll processing and compliance with labor laws. This section of our Gusto review focuses on how Gusto handles time and attendance tracking, a vital aspect of its Human Capital Management (HCM) capabilities.

Gusto Review: Time and Attendance Tracking

Intuitive Time Tracking System

Gusto provides an intuitive and easy-to-use time tracking system that integrates seamlessly with its payroll services. Employees can clock in and out directly through the platform or via Gusto’s mobile app, making it accessible for both onsite and remote workers. This ease of use promotes accurate logging of work hours and contributes to efficient payroll processing.

Automated Time-off Management

Gusto simplifies the management of vacations, sick leaves, and other types of absences with its automated time-off management feature. Employees can request time off directly through the system, and managers can approve or deny these requests with just a few clicks. The platform automatically updates the attendance records and adjusts the payroll accordingly, ensuring accuracy across all HR processes.

Real-time Synchronization

One of the standout features of Gusto’s time and attendance tracking is its real-time synchronization with payroll and other HR functions. This integration means that any changes in attendance records are immediately reflected in the payroll calculations, reducing the chances of errors and ensuring that employees are paid correctly for their time worked, including overtime and holiday pay.

Compliance Support

Gusto helps organizations maintain compliance with various labor regulations by providing tools and resources to support proper time and attendance tracking. While specific features like automatic alerts for potential labor law violations are not explicitly mentioned in available information, Gusto does offer general compliance support to help businesses adhere to relevant regulations.

Detailed Reporting and Analytics

Gusto offers detailed reports and analytics on time and attendance data, which can be invaluable for workforce management and planning. HR managers can generate customizable reports from a centralized location within the Gusto platform, allowing them to analyze patterns such as attendance trends, overtime usage, or leave balances. This information can be used to make informed decisions about staffing and employee productivity.

Gusto Review: Time and Attendance Tracking

Pros of Gusto’s Time and Attendance Tracking

  • User-Friendly Interface: Simplifies time tracking and reduces entry errors.
  • Automated Time-off Management: Streamlines leave management and integrates with payroll for accurate record-keeping.
  • Real-Time Synchronization: Ensures that payroll adjustments based on attendance data are immediate and accurate.
  • Customizable Reporting: Offers flexible reporting options to meet various business needs.

Cons of Gusto’s Time and Attendance Tracking

  • Dependence on User Compliance: Effective use depends on employees and managers consistently using the system correctly.
  • Internet Reliance: Being a cloud-based platform, it requires a stable internet connection, which could be a limitation in areas with poor connectivity.
  • Potential Performance Issues: Some users report that the software may slow down when processing large amounts of data.


Gusto’s time and attendance tracking features are designed to offer ease of use, integration, and compliance support, making it a robust solution for businesses looking to manage their workforce efficiently. The platform’s capabilities ensure that time and attendance data is accurately tracked and reflected in payroll processing, aiding in maintaining compliance with labor regulations and enhancing overall operational efficiency. For organizations seeking a comprehensive, integrated HCM solution that includes effective time and attendance management, Gusto provides a compelling choice. With its user-friendly interface and powerful tools, Gusto helps streamline these essential processes, allowing businesses to focus on growth and employee engagement.

Benefits Administration

A critical component of any Human Capital Management (HCM) system is its ability to manage employee benefits effectively. This section of our Gusto review examines how Gusto handles benefits administration, an essential feature for businesses looking to enhance employee satisfaction and streamline HR processes.

Comprehensive Benefits Management

Gusto offers a robust benefits administration module that allows businesses to manage a wide range of employee benefits seamlessly. The platform supports health insurance, dental, vision, HSA, FSA, life and disability insurance, and retirement plans. Gusto’s system facilitates the entire benefits lifecycle, from enrollment to ongoing management, ensuring that employees have access to their benefits information and can make informed decisions.

Gusto Review: Benefits Administration

User-Friendly Enrollment Process

Gusto simplifies the enrollment process for both new hires and existing employees. The platform allows employees to enroll in benefits without requiring extensive involvement from the employer, making it easier for businesses to manage their benefits programs. This self-service approach helps employees understand their options and leads to higher satisfaction and better utilization of available benefits.

Compliance Support

One of Gusto’s key strengths in benefits administration is its support for compliance with federal and state regulations. The system provides tools to assist businesses in complying with payroll laws and regulations, including help with filing the right paperwork. This feature helps HR departments ensure legal adherence without additional overhead.

Health Benefits Availability

Gusto offers health benefits in 38 states plus DC, which is a significant coverage area for businesses operating across multiple states. For businesses in covered states, Gusto can act as a broker for health insurance at no extra cost. Alternatively, companies can keep their existing broker for a fee of $6 per eligible employee per month.

Integration with Payroll

Gusto’s benefits administration is tightly integrated with its payroll system, allowing for seamless synchronization of benefits data with payroll processing. This integration helps reduce errors and streamlines the overall HR management process.

Gusto Review: Benefits Administration

Pros of Gusto’s Benefits Administration

  • Comprehensive Management: Supports a broad range of benefits options and manages the entire process from enrollment to adjustments.
  • User-Friendly Enrollment: Simplifies the enrollment process, making it easy for employees to sign up and manage their benefits.
  • Compliance Support: Provides tools to assist with compliance and help file the right paperwork.
  • Flexible Broker Options: Allows businesses to use Gusto as a broker or keep their existing broker.

Cons of Gusto’s Benefits Administration

  • Limited Health Benefits Coverage: While extensive, health benefits are not available in all 50 states.
  • Additional Cost for External Brokers: There’s a fee for using an external broker with Gusto’s system.


Gusto’s benefits administration capabilities make it an excellent choice for businesses looking to streamline their benefits processes and improve employee satisfaction. The platform’s comprehensive management tools, combined with compliance support and integration with payroll, ensure that businesses can manage benefits efficiently and effectively. For organizations aiming to provide a supportive and engaging benefits experience to their employees while minimizing HR overhead, Gusto offers a powerful, integrated solution. With its user-centric design and extensive features, Gusto not only simplifies benefits administration but also enhances strategic HR management by providing critical tools and reliable compliance support.

Performance Management

Performance management is a crucial aspect of any Human Capital Management (HCM) system, vital for aligning employee activities with organizational goals. This section of our Gusto review delves into how Gusto handles performance management, exploring its tools and functionalities that support continuous employee assessment and development.

Gusto Review: Performance Management

Streamlined Performance Review Process

Gusto offers a streamlined performance review process that facilitates regular feedback and evaluations. The system allows for setting up and tracking individual and team goals, which are crucial for performance assessments. Managers can easily create, schedule, and manage performance reviews, making the process transparent and efficient. This structured approach helps ensure that reviews are conducted consistently and are aligned with the company’s strategic objectives.

Real-time Feedback Mechanisms

A standout feature of Gusto’s performance management is its support for real-time feedback. Unlike traditional systems that rely on periodic reviews, Gusto enables continuous feedback, allowing managers and peers to provide comments and suggestions at any time. This ongoing dialogue is instrumental in fostering an environment of continuous improvement and immediate recognition of employee achievements.

Goal Setting and Tracking

Gusto simplifies the goal-setting process, allowing employees and managers to define clear, measurable, and achievable objectives. The platform supports the creation of SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals, which are essential for effective performance management. Employees can update their progress on goals directly in the system, and managers can monitor these updates to provide timely support or redirection as needed.

360-Degree Feedback

To provide a comprehensive assessment of performance, Gusto supports 360-degree feedback. This feature collects insights from various sources, including peers, subordinates, and supervisors, as well as self-assessments. By integrating diverse perspectives, Gusto helps paint a fuller picture of an employee’s performance, facilitating more balanced and objective evaluations.

Customizable Performance Reports

Gusto provides robust analytics and customizable reports that enable HR managers and executives to analyze performance data effectively. These tools help identify trends, strengths, weaknesses, and opportunities for improvement at both individual and organizational levels. Customizable reports allow for tailored analysis, focusing on specific metrics that matter most to the organization.

Pros of Gusto’s Performance Management

  • Streamlined Reviews: Automated processes for setting up and tracking performance reviews.
  • Continuous Feedback: Facilitates real-time feedback, enhancing employee development and engagement.
  • Goal Management: Supports effective goal setting and tracking, aligning individual performance with organizational goals.
  • Comprehensive Assessments: 360-degree feedback ensures a well-rounded evaluation of performance.

Cons of Gusto’s Performance Management

  • Learning Curve: The array of features and depth of functionality may require a learning curve for some users.
  • Dependence on User Engagement: The effectiveness of the system heavily relies on active participation from both employees and managers.


Gusto’s performance management capabilities provide a comprehensive and flexible framework that supports the dynamic needs of modern businesses. With features like real-time feedback, streamlined review processes, and 360-degree evaluations, Gusto helps organizations foster a culture of continuous improvement and high performance. For companies seeking an integrated solution that not only tracks performance but also actively contributes to employee development, Gusto offers a powerful toolset. Its emphasis on goal alignment, immediate feedback, and detailed analytics makes it a valuable asset for enhancing performance management practices within any organization.

Talent Management and Recruiting

Talent management and recruiting are important functions of any Human Capital Management (HCM) system. While Gusto is primarily known for its strengths in payroll processing, benefits administration, and core HR functions, it does offer some features in talent management and recruiting. This section of our Gusto review explores how Gusto addresses these areas as part of its HCM solution.

Gusto Review: Talent Management and Recruiting

Basic Recruiting Tools

Gusto provides a set of basic recruiting tools designed to assist with the hiring process. The platform enables organizations to create job postings and extend offers to candidates. Gusto also offers integrations with other hiring tools, which can enhance its native capabilities. While not as comprehensive as dedicated recruiting systems, these features can be particularly useful for small to medium-sized businesses.

Streamlined Onboarding Experience

One of Gusto’s strengths is its onboarding process. Once candidates are selected, Gusto facilitates a smooth transition from applicant to employee. New hires receive automated emails with necessary onboarding documents and tasks to complete before their first day. This proactive approach helps ensure that new employees are well-prepared, contributing to a positive first impression and faster integration into their new roles.

Talent Management Features

Gusto’s talent management system includes tools for employee development and performance management. The platform allows managers to conduct performance reviews and provide feedback to employees. While not as extensive as some dedicated talent management systems, Gusto offers resources to help employees identify career development opportunities and improve their skills.

Basic Performance Management

Gusto provides a performance management framework that includes automated workflows for performance evaluations. This system allows for self-evaluations and manager reviews. While it may not offer the depth of more specialized performance management tools, it provides a solid foundation for regular performance discussions and feedback.

Pros of Gusto’s Talent Management and Recruiting

  • Basic recruiting tools for job posting and offer creation
  • Streamlined onboarding process with automated tasks and document management
  • Performance review system with automated workflows
  • Integration capabilities with other HR and recruiting tools
  • User-friendly interface suitable for small to medium-sized businesses

Cons of Gusto’s Talent Management and Recruiting

  • Limited advanced recruiting features compared to dedicated applicant tracking systems
  • Talent management and development tools may not be as comprehensive as specialized platforms
  • May lack sophisticated succession planning features
  • Some smaller organizations might find even these basic features more than they need


Gusto’s talent management and recruiting functionalities are designed to support businesses in managing their workforce, with a focus on small to medium-sized companies. By providing tools that assist with basic recruitment, facilitate onboarding, and support performance management, Gusto addresses key aspects of talent management.

While not as comprehensive as dedicated talent management or recruiting platforms, Gusto’s offerings in these areas complement its strong payroll and core HR features. For organizations looking for an integrated solution that covers the essentials of talent management alongside robust payroll and benefits administration, Gusto presents a user-friendly and accessible option.

It’s important for potential users to assess their specific needs in talent management and recruiting, as larger organizations or those requiring more advanced features in these areas might need to consider additional specialized tools or integrations to supplement Gusto’s capabilities.

Learning and Development

Effective learning and development (L&D) strategies are essential for fostering employee growth and maintaining a competitive edge. In this part of our Gusto review, we explore how Gusto facilitates these strategies through its Human Capital Management (HCM) system, supporting continuous professional development and workforce upskilling.

Gusto Review: Learning and Development

Compliance-Focused Training

Gusto Learning primarily offers compliance-based trainings for US employees, contractors, and international contractors. The course topics include harassment prevention, diversity and inclusion, HIPAA, and security courses. These are essential workplace topics rather than comprehensive professional development programs.

Language Options and Accessibility

Courses are offered in both English and Spanish, with captions available in both languages. Team members can complete these online trainings anywhere, at any time, with progress automatically saved.

Administration and Certification

Admins with the required permissions can set up courses, add team members to trainings, and send reminders. Certificates are provided upon completion and are validated by Gusto’s partner.

Pricing Structure

Each course is individually priced and added to the company’s monthly invoice under the “Gusto Learning” section. Gusto Learning is available on all Gusto plan types.

Pros of Gusto’s Learning and Development

  • Offers essential compliance-focused training
  • Courses available in English and Spanish
  • Flexible online access for team members
  • Certification provided upon completion

Cons of Gusto’s Learning and Development

  • Limited to compliance and basic workplace topics
  • May not offer comprehensive professional development or skill-building programs
  • Lacks customizable learning paths or advanced LMS features


While Gusto does provide some learning and development features through Gusto Learning, these are primarily focused on compliance training and essential workplace topics. The platform does not offer the comprehensive Learning Management System (LMS) or extensive customizable learning paths described in your original post.

For organizations looking for more advanced learning and development capabilities, such as customized professional development programs or a full-featured LMS, they might need to consider integrating Gusto with other specialized learning management systems or using additional third-party tools.

Gusto’s learning offerings are best suited for small to medium-sized businesses that need to ensure compliance training and basic workplace education for their employees. For more extensive learning and development needs, additional solutions may be necessary.

Reporting and Analytics

In any Human Capital Management (HCM) system, robust reporting and analytics capabilities are crucial for informed decision-making and strategic planning. This section of our Gusto review examines how Gusto handles reporting and analytics, providing essential insights that help organizations manage their workforce more effectively.

Gusto Review: Reporting and Analytics

Comprehensive Reporting Features

Gusto offers a wide range of reporting features that cover various aspects of HR management, including payroll, benefits, and other HR-related data. These reports are easily accessible and can be customized to meet the specific needs of the organization. Gusto provides the necessary tools to gather and analyze this data efficiently, allowing businesses to gain valuable insights into their HR operations.

Customizable Reports

One of the strengths of Gusto’s reporting functionality is the high degree of customizability. Users can access a variety of filter options for reports, enabling them to tailor the information to their specific requirements. This flexibility ensures that decision-makers can focus on the most relevant data for their needs, whether it’s detailed payroll reports for auditing purposes or analyzing trends in employee-related expenses.

User-Friendly Interface

Gusto’s interface is designed with user experience in mind, providing a clear and intuitive dashboard for interacting with HR data. The platform features a dashboard that prominently displays important to-do items, making it easy for HR professionals and executives to quickly get an overview of key metrics without needing to dig through detailed reports. This ease of use enhances the overall utility of Gusto’s reporting tools.

Integration with Other HR Functions

The integration of Gusto’s reporting and analytics tools with other HR functions ensures that data across the platform is cohesive and comprehensive. This integration allows for more accurate and holistic analyses of HR-related data, supporting cross-functional decision-making that can improve operational efficiency and employee satisfaction across the organization.

Export Options

Gusto provides flexibility in how users can work with their reports. Reports can be exported into various formats, including comma-separated values (CSV), PDF, or Excel. This feature allows users to easily share data with stakeholders or perform additional analyses using other tools if needed.

Pros of Gusto’s Reporting and Analytics

  • Comprehensive reporting covering various HR aspects
  • Highly customizable reports with a wide variety of filter options
  • User-friendly interface with an intuitive dashboard
  • Integration with other HR functions for cohesive data analysis
  • Flexible export options in multiple formats

Cons of Gusto’s Reporting and Analytics

  • May require some time to learn and fully utilize all customization options
  • Depth of analytics may be more than necessary for very small businesses
  • Reliance on accurate data input for meaningful insights


Gusto’s reporting and analytics capabilities offer valuable tools for organizations looking to leverage data-driven insights for strategic HR management. With its comprehensive and customizable reporting, user-friendly interface, and integration with other HR functions, Gusto helps businesses of all sizes monitor and understand their HR activities effectively. While the system may require some learning to fully utilize its capabilities, the depth of information and flexibility in reporting make Gusto a strong choice for businesses seeking to enhance their HR practices through informed insights.

Compliance and Security

In the realm of Human Capital Management (HCM), compliance and security are paramount. Organizations must ensure that their HCM systems not only protect sensitive employee data but also adhere to various regulatory standards. This part of our Gusto review focuses on how Gusto manages compliance and security, key aspects that influence the trust and reliability of its platform.

Gusto Review: Compliance and Security

Robust Data Security Measures

Gusto is committed to the security of its users’ data, implementing robust measures to protect sensitive information. This includes encryption of data both in transit and at rest, using industry-standard protocols to prevent unauthorized access. Regular security audits and compliance checks are part of Gusto’s routine to ensure that security measures are always up to date and effective.

Comprehensive Compliance Support

Gusto provides comprehensive support for compliance with both federal and state regulations. The platform is designed to automatically update its compliance features as new laws and regulations come into effect. This proactive approach significantly reduces the burden on HR departments, helping to ensure that the organization remains compliant with minimal effort. Gusto covers a wide range of compliance areas, including tax filings, labor laws, health and safety regulations, and more.

User Access Controls

To further enhance security, Gusto offers sophisticated user access controls that allow organizations to define who can see and do what within the system. These controls help ensure that employees can only access the information necessary for their roles, reducing the risk of data breaches. Administrators can easily manage permissions, adding an extra layer of security by restricting access to sensitive data.

Secure Employee Portals

Gusto provides secure portals for employees, where they can access their personal and employment-related information, such as payslips, benefits details, and tax documents. These portals are protected with strong authentication measures to ensure that employee data remains secure from unauthorized access.

Regular Compliance Updates and Training

Gusto keeps its users informed about relevant legal changes and provides resources for compliance training. This not only helps organizations stay current with the latest regulations but also educates them on best practices for maintaining compliance. By integrating these updates and trainings directly into the platform, Gusto ensures that compliance is continuously managed and never overlooked.

Pros of Gusto’s Compliance and Security

  • Advanced Data Protection: Strong encryption and regular audits protect sensitive data effectively.
  • Automated Compliance Updates: Reduces administrative burden by automatically updating compliance features.
  • Customizable User Access: Enhances security through tailored access controls.
  • Secure Employee Portals: Provides employees with a secure means to access their personal information.

Cons of Gusto’s Compliance and Security

  • Complexity in Managing Compliance: While automated updates are helpful, navigating through various compliance settings can still be complex for some users.
  • Dependence on Regular Updates: The effectiveness of compliance features depends on the system’s ability to receive and implement updates promptly.


Gusto’s commitment to compliance and security is evident in its comprehensive measures designed to protect data and adhere to regulatory standards. These features make Gusto a reliable choice for businesses looking to manage their HR functions with confidence in the security and legality of their operations. With its proactive compliance updates, robust security protocols, and educational resources, Gusto not only secures sensitive data but also simplifies the complex landscape of HR compliance, allowing organizations to focus more on their core activities.

Integration and Compatibility

Effective integration and compatibility are critical for maximizing the value of any Human Capital Management (HCM) system. In this section of our Gusto review, we assess how well Gusto integrates with other systems and its compatibility across various platforms, which are essential for ensuring a smooth and efficient HR management process.

Gusto Review: Integration and Compatibility

Extensive Integration Capabilities

Gusto excels in its ability to integrate seamlessly with a wide range of other software systems that businesses commonly use. This includes accounting software like QuickBooks and Xero, time tracking tools like TSheets and When I Work, and other productivity and HR platforms such as Slack and BambooHR. These integrations facilitate the flow of data across systems, minimizing the need for manual data entry and reducing the risk of errors.

API Access and Workflow Automation

Gusto provides API access, allowing for custom integrations and workflow automation. Platforms like Workato offer extensive integration options for Gusto, including actions such as creating records, updating information, and searching data within Gusto. This flexibility is particularly valuable for organizations with unique workflows or those using niche software that is not covered by Gusto’s standard integrations.

Cross-Platform Accessibility

As a cloud-based platform, Gusto is accessible from any web browser, smartphone, or tablet. This cross-platform accessibility is crucial for businesses with a diverse tech environment and supports a mobile workforce, allowing users to access the system regardless of their device or location.

Cloud-Based Flexibility

Gusto’s cloud-based nature offers significant advantages in terms of scalability and accessibility. Businesses can easily scale their use of the system as they grow, adding new employees and expanding to new locations without the need for extensive IT infrastructure upgrades. The cloud-based architecture ensures that all users have access to the same features and data in real-time, regardless of their location.

Compatibility with Regulatory Standards

Gusto stays current with regulatory changes that affect payroll and HR, ensuring that the system is always compliant with the latest standards. This ongoing compatibility is critical for reducing compliance risks and maintaining operational integrity. Gusto’s proactive updates help businesses stay ahead of legal requirements without needing to invest in additional software or updates.

Pros of Gusto’s Integration and Compatibility

  • Broad integration support with popular business tools
  • API access for custom integrations and workflow automation
  • Cloud-based accessibility from various devices and locations
  • Scalable system that adapts to business growth
  • Ongoing compliance updates to meet regulatory standards

Cons of Gusto’s Integration and Compatibility

  • Reliance on internet connectivity for access
  • Potential complexity in setting up custom integrations
  • Limited to US-based businesses for full functionality


Gusto’s integration and compatibility features are designed to meet the needs of modern businesses, ensuring that the system not only supports but enhances the existing tech ecosystem. With its extensive integration capabilities, API support, and cloud-based accessibility, Gusto facilitates a cohesive and efficient HR management experience. These features make Gusto a versatile and adaptable choice for US-based businesses looking to integrate a comprehensive HCM solution into their operations, particularly those prioritizing seamless data flow and regulatory compliance.

Customer Support and Service

In the competitive landscape of Human Capital Management (HCM) systems, customer support and service play a crucial role in user satisfaction and system efficiency. This part of our Gusto review focuses on how Gusto handles customer support and service, ensuring that users receive timely assistance and resources to effectively manage their HR processes.

Gusto Review: Customer Support and Service

Multiple Channels of Support

Gusto likely provides a variety of support channels to meet the diverse needs of its users. Customers can reach out via email, phone, or through an in-app messaging service. This multichannel approach ensures that users can choose the most convenient way to get help, whether they need quick answers or more detailed guidance.

Comprehensive Knowledge Base

Gusto offers an extensive online knowledge base that includes articles, guides, and FAQs. This resource is designed to help users find quick solutions to common questions and issues, enabling them to resolve many problems on their own without needing to contact customer support. The knowledge base is well-organized and searchable, which makes it easy for users to navigate and find the information they need.

Access to Certified HR Professionals

Gusto provides access to certified HR professionals who can assist with HR or payroll issues. This level of support helps ensure that users are getting the most out of the Gusto platform and can navigate complex HR processes with expert guidance.

Training and Onboarding Support

Gusto provides comprehensive training and onboarding support to help new users familiarize themselves with the system. This support includes webinars, interactive tutorials, and personalized training sessions designed to get users up to speed with all the features and capabilities of the Gusto platform. Such thorough training helps reduce the learning curve and ensures that organizations can start benefiting from the system right away.

Pros of Gusto’s Customer Support and Service

  • Multiple Support Channels: Offers flexibility in how users can receive help and information.
  • Extensive Resources: A comprehensive knowledge base that empowers users to help themselves.
  • Access to HR Experts: Provides expert guidance to navigate complex HR processes.
  • Comprehensive Training: Thorough onboarding and training support to help users get started.

Cons of Gusto’s Customer Support and Service

  • Potential Wait Times: During peak times, users may experience longer wait times on support channels.
  • Learning Investment: While resources are abundant, new users may need to invest time into learning how to navigate and use the platform effectively.
  • Reported Support Issues: Some users have reported slow response times and difficulty resolving specific problems.


Gusto’s customer support and service are designed to ensure that users have a positive and productive experience with the platform. By providing multiple channels of support, extensive self-help resources, and access to certified HR professionals, Gusto addresses the needs of diverse business environments. These elements of support and service not only help resolve issues quickly but also enhance the overall user experience, making Gusto a reliable choice for businesses seeking an HCM system with strong customer backing.

Pricing and Cost-effectiveness

Understanding the pricing and cost-effectiveness of a Human Capital Management (HCM) system is crucial for businesses looking to optimize their HR operations without exceeding their budget. In this part of our Gusto review, we delve into Gusto’s pricing structure, exploring how its cost aligns with the value it offers and assessing its overall affordability for different types of businesses.

Gusto Review: Pricing and Cost-effectiveness

Transparent Pricing Structure

Gusto prides itself on a transparent pricing model, which is clearly detailed on their website. The system is offered in several tiers, each with a different set of features designed to meet the needs of various business sizes and types—from small startups to more established enterprises. This tiered approach allows companies to select a plan that fits their specific requirements and budget, ensuring they do not pay for unnecessary features.

Base and Per-User Fees

Each of Gusto’s pricing plans includes a base fee and a per-employee per-month fee. This structure is beneficial as it scales with the size of the business, making Gusto a cost-effective option for small to medium-sized businesses that are growing. The clarity of the per-user pricing also aids in financial planning, allowing businesses to forecast HR expenses as they scale.

Included Features

Gusto’s plans generally include payroll processing, benefits administration, and compliance features. Higher-tier plans offer more advanced capabilities such as dedicated support, more detailed reporting tools, and enhanced customization options. Even the basic plan includes full payroll capabilities across all 50 states, which can be a significant advantage for companies needing a comprehensive payroll solution.

Additional Costs

It’s important to note that while the base and per-user fees cover most of Gusto’s services, there may be additional costs for services such as health benefits administration and other optional add-ons. These extras can increase the overall cost but also provide greater functionality and convenience.


For many small to medium-sized businesses, Gusto offers a cost-effective solution due to its comprehensive set of features integrated into one platform. By consolidating multiple HR functions into a single system, Gusto can reduce the need for additional HR staff or separate software for payroll, benefits, and compliance, ultimately saving costs in the long term.

Pros of Gusto’s Pricing and Cost-effectiveness

  • Transparent Pricing: Clear and straightforward pricing structure with no hidden fees.
  • Scalable Costs: Base plus per-employee pricing model makes it suitable for growing companies.
  • Comprehensive Inclusions: Even basic plans include essential HR services, offering good value for money.

Cons of Gusto’s Pricing and Cost-effectiveness

  • Potential for Extra Costs: Additional services can add to the overall expense.
  • Higher Tier Necessity: More complex HR needs require higher-tier plans, which are more expensive.


Gusto’s pricing model is designed to offer flexibility and scalability, making it an attractive option for a variety of business sizes, particularly small to medium enterprises looking to manage costs while still investing in robust HR functionality. With its transparent pricing and comprehensive service offerings, Gusto provides a cost-effective solution for businesses seeking to streamline their HR processes and enhance their overall operational efficiency. Businesses interested in Gusto should carefully evaluate which plan aligns best with their needs to ensure they are getting the most value from their investment.

For more information about pricing, please visit Gusto’s website.

User Reviews and Testimonials

User reviews and testimonials provide valuable insights into the real-world performance and satisfaction associated with using a Human Capital Management (HCM) system like Gusto. In this part of our Gusto review, we explore what users are saying about their experiences with the platform, focusing on both the strengths and areas for improvement as reported by actual users.

Overall User Satisfaction

Gusto generally receives high marks for user satisfaction across various review platforms and customer testimonials. Users often praise the system for its user-friendly interface and the comprehensive range of HR functionalities it offers. Small to medium-sized businesses, in particular, appreciate how Gusto simplifies complex HR tasks, making payroll, benefits administration, and compliance more manageable.

Gusto Review: User Reviews and Testimonials

Ease of Use

One of the most frequently highlighted features in user reviews is Gusto’s ease of use. Many users report that the platform is intuitive and straightforward, allowing them to perform tasks quickly without extensive training. This ease of use is particularly beneficial for companies without a dedicated HR department, as it enables employees to handle HR tasks alongside their primary responsibilities.

Customer Support

Feedback on Gusto’s customer support is mixed. While many users state that the support team is helpful and responsive, others have reported issues with slow response times and difficulty resolving specific problems. Users appreciate having multiple support channels available, including phone, email, and live chat, which enhance their overall experience and provide timely assistance when issues arise.

Feature Set and Integrations

Gusto is often commended for its robust set of features that cover the entire spectrum of HR needs. Users also value the platform’s ability to integrate with other tools they already use, such as accounting software and time tracking applications. These integrations help create a more cohesive technology ecosystem, reducing the need for manual data entry and increasing overall operational efficiency.

Areas for Improvement

While many reviews are positive, some users have identified areas for improvement. For instance, a few users have mentioned that while the platform works well for small to medium-sized businesses, larger organizations may find the features somewhat limited. Additionally, some users have experienced challenges with specific features like reporting and analytics, suggesting that these could be more flexible and offer deeper insights.

Pros from User Reviews and Testimonials

  • High User Satisfaction: Users are generally pleased with the system’s performance and ease of use.
  • Intuitive Platform: Many reviews highlight the software’s user-friendly interface.
  • Responsive Customer Support: Gusto’s support team receives accolades for its effectiveness and responsiveness.
  • Effective Integrations: Users appreciate the seamless integration with other business tools.

Cons from User Reviews and Testimonials

  • Features May Be Limited for Large Businesses: Some features may not fully meet the needs of larger organizations.
  • Occasional Challenges with Advanced Features: Certain advanced functions, like analytics, may require improvements to meet user expectations.


Overall, user reviews and testimonials reflect a strong level of satisfaction with Gusto, particularly for its user interface, feature set, and customer support. The platform is highly regarded for making HR tasks simpler and more accessible, especially for small to medium-sized businesses. While there are areas for improvement, particularly in scaling up features for larger organizations and enhancing some of the advanced functionalities, Gusto continues to be a popular choice among businesses for its comprehensive and user-friendly approach to HCM. These insights from actual users provide prospective customers with a well-rounded view of what to expect from using Gusto in their own operations.


When considering a Human Capital Management (HCM) system, exploring various options ensures you find the solution that best fits your organization’s needs. In this part of our Gusto review, we identify three notable alternatives to Gusto, providing an overview of each system’s strengths and potential considerations.

ADP Workforce Now

ADP Workforce Now is a comprehensive, cloud-based Human Capital Management (HCM) platform primarily designed for medium to large enterprises, typically those with over 50 employees. It offers a wide range of functionalities, including payroll processing, time and attendance tracking, benefits administration, and talent management.


  • Scalability: ADP Workforce Now is well-known for its ability to adapt and scale with business growth, making it suitable for evolving organizations.
  • Comprehensive Features: The platform provides an all-in-one solution for various HR tasks, reducing the need for multiple systems.
  • Compliance and Security: It offers strong security features and supports compliance across different jurisdictions, which is particularly valuable for businesses operating in multiple locations.
  • Integration Capabilities: ADP Workforce Now can integrate with various third-party solutions, enhancing its functionality and adaptability to specific business needs.


  • Complexity: Some users find the system complex to navigate, particularly when it comes to generating reports and analytics. This may result in a steeper learning curve for new users.
  • Cost: The platform can be relatively expensive, especially for smaller businesses that may not require its full range of features.
  • Customer Support: User experiences with customer support vary, with some reporting slow response times.
  • Reporting Tools: While the platform offers comprehensive reporting capabilities, some users find these tools complex to use effectively.

ADP Workforce Now is particularly well-suited for businesses looking for a scalable, feature-rich HCM solution that can handle complex HR processes across multiple locations. However, smaller businesses or those seeking a simpler, more cost-effective solution might want to explore other options. As with any major software decision, it’s advisable to thoroughly evaluate the platform’s features against your specific business needs and budget constraints.

arrow Read our full ADP Workforce Now review.

2. Paycor

Paycor is a leading integrated Human Capital Management (HCM) solution catering to small and medium-sized businesses. It offers a comprehensive suite of features including payroll processing, HR management, onboarding, and compliance support.


  • Comprehensive Solution: Provides a well-integrated suite of HR services that encompasses everything from recruitment to retirement, including payroll, time and attendance tracking, benefits administration, and workforce management.
  • User Support: Known for robust customer support with a responsive service team, contributing to high customer retention rates.
  • Customization and Usability: Features a customizable interface and workflows tailored to meet specific business needs, with a strong focus on user-friendliness.
  • Innovation: Regularly updates its platform with cutting-edge technology, earning recognition as an “Accelerator” in Enterprise HCM Technology by Nucleus Research.
  • Analytics and Insights: Offers powerful analytics tools to help answer critical questions about workforce management, including turnover, retention, labor expenses, and DE&I.


  • Pricing: While Paycor offers solutions tailored to businesses of different sizes, costs may vary based on selected features and customizations.
  • Implementation: Paycor provides hands-on guidance and expert support for implementation, but as with any comprehensive HCM system, there may be an adjustment period for new users.

arrow Read our full Paycor Review

3. BambooHR

BambooHR is renowned for its user-friendly interface and strong focus on small to medium-sized businesses. It provides tools for payroll, time tracking, and employee engagement, with a strong emphasis on talent management.


  • Ease of Use: BambooHR is praised for its highly intuitive interface, making it ideal for businesses without a dedicated HR team. This is supported by user reviews and expert opinions, which highlight its simplicity and ease of navigation.
  • Employee Self-Service: The platform offers excellent self-service capabilities, empowering employees to manage their own HR needs. This includes features like time-off requests, accessing employee directories, and managing personal information.
  • Talent Management: BambooHR offers strong features for performance management and employee satisfaction tracking. It includes tools for performance reviews, employee feedback, and tracking employee engagement metrics.


  • Integration Limitations: While BambooHR offers good basic integrations, it might not connect as seamlessly with third-party systems compared to others like Gusto or ADP. Some users have reported challenges with integrating BambooHR with other software systems.
  • Feature Depth: BambooHR may lack some of the deeper functionalities needed by larger organizations or those with complex HR requirements. This is particularly relevant for businesses that require advanced customization or extensive global payroll capabilities.

arrow Read our full BambooHR review

Conclusion of alternatives

While Gusto is an excellent choice for many small to medium-sized businesses due to its simplicity and comprehensive feature set, organizations might consider ADP Workforce Now, Paycor, or BambooHR depending on their specific needs, such as scalability, support requirements, or interface preferences. Each of these alternatives offers unique strengths that may make them a better fit for certain business contexts. Assess each system’s offerings against your organizational needs and constraints to choose the best HCM solution.

Conclusion of our Gusto Review

After a comprehensive analysis of Gusto’s capabilities in Human Capital Management (HCM), it’s evident that Gusto is a highly competent platform, particularly well-suited for small to medium-sized businesses seeking an intuitive and comprehensive HCM solution. From payroll management to benefits administration and compliance, Gusto offers a range of tools that simplify complex HR processes, allowing businesses to focus more on growth and less on administrative tasks.

Key Takeaways:

  • User-Friendly Interface: Gusto consistently receives praise for its ease of use, making it accessible even to those with minimal HR experience. The intuitive design simplifies complex HR tasks, reducing the learning curve for new users.
  • Comprehensive Features: The platform provides extensive functionalities covering nearly every aspect of HR management. This includes robust payroll processing, benefits administration, time tracking, and employee self-service options. Gusto also offers seamless integrations with various third-party applications, enhancing its versatility.
  • Scalability: While particularly favored by small to medium businesses, Gusto offers options and features that can support growing companies as their HR needs evolve. However, it’s worth noting that very large enterprises might find some limitations compared to enterprise-focused solutions.
  • Automated Tax Filing: Gusto’s automated tax filing feature is a significant advantage, helping businesses stay compliant with state and federal regulations while minimizing the risk of errors.
  • Transparent Pricing: Gusto offers a clear and competitive pricing model, which is often highlighted as a benefit for businesses planning their HR budget.

Limitations to Consider:

  • Enterprise Suitability: Larger enterprises might find Gusto’s capabilities somewhat restricted compared to systems designed for larger scales.
  • Customer Support: While Gusto’s customer support is generally well-regarded, response times can be slower during peak periods. Additionally, support is not available on weekends.
  • Mobile Access: Unlike some competitors, Gusto does not offer standalone mobile apps. While mobile access is available through web browsers, the experience may not be as optimized as dedicated apps.

Final Thoughts

Gusto represents a strong contender in the HCM space, particularly for those looking to streamline HR operations with a user-friendly, feature-rich platform. Its strengths in payroll management, benefits administration, and employee self-service make it an attractive option for small to medium-sized businesses.

For businesses considering Gusto, it’s crucial to weigh these insights against specific needs and scenarios. The decision should involve careful consideration of how well Gusto’s offerings align with your company’s size, growth trajectory, and specific HR requirements.

In conclusion, Gusto offers a comprehensive, user-friendly HCM solution that can significantly simplify HR processes for many businesses. However, as with any business solution, prospective users should thoroughly assess their needs, consider the scope of Gusto’s functionalities, and perhaps explore available alternatives to make the most informed decision possible.

Gusto Comparisons

Interested in further comparisons between Gusto and other solutions? Don’t worry, we’ve got you covered.

Gusto vs PaycorGusto vs Sage PeopleGusto vs Paylocity
Gusto vs PaycorGusto vs Sage PeopleGusto vs Paylocity